Privacy & Cookie Policy

The data controller for the ALTEMARE platform is ALTEMARE ("ALTEMARE", "we", "us"). You can reach our privacy team at [email protected].

ALTEMARE's registered company details and governing-law jurisdiction are being finalised and will be published in this document before public launch. Every charter you book is additionally governed by the Charter Agreement you sign, which names the operator, the yacht and the terms of that specific charter.

ALTEMARE is a marketplace: charters are performed by independent yacht operators ("Operators"). Where an Operator processes your data to perform your charter — for example your crew manifest — the Operator is a separate controller of that data.

Identity and contact data

Name, email address, telephone number, and country of residence, collected when you create an account, make an enquiry, or book a charter.

Charter and passenger data

Charter dates, destination, yacht selection, guest count, and the passenger details you provide during booking (names and ages of the charter party). Operators and maritime authorities may require this information as a crew/passenger manifest before boarding.

Payment data

Payments are processed by Stripe. Your full card details go directly to Stripe and never touch our servers; we receive only a payment reference, the card brand, and the last four digits. Stripe's processing is governed by its own privacy policy.

Contract and signature data

When you sign a charter agreement digitally, we record the agreement text, your acceptance, and an audit trail (timestamp, IP address, and browser identifier) as evidence of execution.

Technical and usage data

IP address, device and browser type, pages visited, searches performed, and yachts saved to favourites — used to run, secure, and improve the platform.

We do not knowingly collect special-category data (health, beliefs, biometrics) or data about criminal convictions. If you share access or dietary requirements with our concierge so a charter can be prepared for you, we pass them to the Operator solely for that purpose and only with your consent.

• To perform your contract — creating your account, processing bookings and payments, generating the charter agreement, and passing required details to the Operator of the yacht you book.
• Legitimate interests — securing the platform, preventing fraud, improving search and recommendations, and providing customer and concierge support.
• Legal obligations — accounting and tax records, responding to lawful requests, and maritime passenger-manifest requirements where applicable.
• With your consent — marketing emails about destinations, yachts, and offers. You can withdraw consent at any time via the unsubscribe link or your account settings.

• Operators — the Operator of a yacht you enquire about or book receives your booking details and charter-party manifest so they can perform the charter.
• Payment processing — Stripe, for payments, refunds, and fraud prevention.
• Service providers — hosting, email delivery, and analytics providers acting under our instructions and bound by contract to use your data only for the services they provide to us.
• Legal and corporate — courts, regulators, or law enforcement where required by law; a buyer or investor in the event of a merger, acquisition, or asset sale, in which case this policy continues to apply.

We never sell your personal data.

Charter destinations, Operators, and some of our service providers are located outside the UK and EEA. Where your data leaves the UK/EEA, we rely on adequacy decisions or standard contractual clauses to protect it. Details of the safeguards for a specific transfer are available from [email protected].

• Booking, contract, and payment records — kept for 6 years after the charter, to meet accounting, tax, and legal-claim obligations.
• Account data — kept while your account is active, and deleted or anonymised within 30 days of a deletion request unless we must keep it for the reasons above.
• Enquiries that do not become bookings — kept for 24 months, then deleted.

Data is encrypted in transit and at rest, access is limited to staff who need it, and payment credentials are held only by Stripe. We have procedures for suspected data breaches and will notify you and the regulator where the law requires it.

Under UK and EU data-protection law you have the right to access, correct, delete, or receive a copy of your personal data; to restrict or object to our processing (including direct marketing, which we will always stop on request); and not to be subject to solely automated decisions with legal effect.

To exercise any right, email [email protected]. You can also complain to your data-protection authority — in the UK, the Information Commissioner's Office (ico.org.uk); in the EU, the authority of your member state.

We use a small number of cookies and similar technologies:

• Essential — sign-in, security, and remembering your booking in progress. These cannot be switched off.
• Preferences — your chosen currency and display settings.
• Analytics — aggregate usage statistics that help us improve the platform, set only with your consent.

You can manage non-essential cookies through the consent banner or your browser settings. We do not use third-party advertising or cross-site tracking cookies.

Our services are for adults. You must be 18 or older to hold an account or book a charter. Details of minors appear only where you include them in a charter party manifest, and are used solely to perform that charter.

We may update this policy as the platform and the law evolve. The "Last updated" date at the top shows the current version; for material changes we will notify you by email or in-app notice, and seek fresh consent where the law requires it.

Questions? Contact [email protected] or see our Terms & Conditions.